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Peter

excellent articles.
Being employed in the industry I could relate all to well to many of the people, customers, salesmen and managers.Like any sales professional you must be prepared to put in the time to master your craft. People skills and product knowledge don't simply appear. I am still amazed at the number of new people coming into the business who think the job is an easy one. The only route to success is one of hard work and dedication with the intnet to form a relationship with your customers. I would like to see the author do a followup in 6 months and see just how many of these people are still around.

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